Refund policy

We hope you love every piece from DIANNE - but we understand sometimes things don't work out. Please read below for our return policy.

RETURN POLICY:

• Returns are accepted for store credit only.
• You must request a return within 14 days of delivery. 
• Items must be unworn, unwashed, and in original condition with tags attached. 
• Original shipping costs are non-refundable. 
• Customers are responsible for return shipping costs. 

We recommend using a trackable shipping service (e.g., UPS or USPS with tracking). DIANNE is not responsible for lost or missing return packages, so please keep your tracking number for your records. 

To start a return, please email us at info@dianneofficial.com with your order and the item(s) you'd like to return. We'll confirm you return and provide the mailing address. 

Once we received and approve your return, you'll receive a store credit e-gift card for the amount of your returned item(s), minus original shipping. Please allow 2-3 business days after your return is received for processing. 

DAMAGED OR INCORRECT ITEMS

If your received the wrong item or something arrived damaged, please email info@dianneofficial.com within 3 days of delivery with your order number and clear photos of the issue. We'll make it right as quickly as possible. 

*At this time, we only offer shipping within the continental U.S. (excluding Alaska and Hawaii).

*Final sale items and accessories are not eligible for returns.